Privacy Policy

A & J Complete Service Corporation ("A&J Complete Service", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly to us when you call our office, request service, or submit a form on our website. This typically includes your name, address, phone number, email address, and any details you share about the work you are requesting.

Our online contact form is hosted by JotForm. When you submit it, your responses are transmitted to and stored by JotForm under their privacy practices, and then delivered to us.

When you visit our website, our hosting provider may automatically log standard technical information such as your IP address, browser type, device type, pages viewed, and referring URL. This information is used to operate the site and diagnose issues.

We also use Google Analytics to understand how visitors use the site. Google Analytics sets cookies and collects standard usage information, such as pages viewed, time on page, approximate location, device type, and referring URL. This data is processed by Google underGoogle's privacy policy.

How We Use Your Information

• To respond to inquiries and schedule heating, cooling, or refrigeration service.
• To provide quotes, estimates, and complete the work you have requested.
• To send service reminders, appointment confirmations, and follow-up communications.
• To process warranty enrollments and maintenance plan agreements.
• To improve our website and customer experience.
• To comply with applicable laws and regulations.

How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business, including:

• JotForm, which hosts our online contact form.
• Google Analytics, for understanding how visitors use the site.
• Our website hosting and email providers, which transmit and store messages on our behalf.
• Equipment manufacturers and distributors, when needed to fulfill warranty or parts requests on your behalf.

We may also disclose information if required by law, subpoena, or to protect the rights, property, or safety of A&J Complete Service, our customers, or others.

Cookies and Tracking

Our website uses cookies and similar technologies, including those set by Google Analytics and embedded third-party services such as JotForm. You can disable cookies in your browser settings, though some parts of the site may not function properly. You can also opt out of Google Analytics tracking by installing theGoogle Analytics opt-out browser add-on.

Data Retention and Security

We retain customer information for as long as needed to provide service, meet legal and tax requirements, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect the information we hold, but no system is completely secure.

Your Choices

You can opt out of marketing communications at any time by contacting us. You can also request that we update or delete the personal information we hold about you by contacting us at the details below.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

Contact Us

Questions about this Privacy Policy? Contact us: